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Heatec has a dedicated team of experienced and highly-trained service personnel who strive to give the best service available for asphalt heating and storage systems, fuel systems and industrial thermal fluid heaters. Services include installation and start-up of Heatec equipment, servicing and troubleshooting, burner tuning, thermal imaging analysis, and telephone support. We service Heatec products as well as other brands.
Service Hotline: 1-800-235-5200
24 hours a day, 7 days a week.
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Ron Henry
Service Manager
Cell Phone:
(423) 645-2592 |
David Dowlen
Assistant Manager
Cell Phone:
(423) 364-6407 |
Bill Gordon
Service Technician
Cell Phone:
(423) 315-0439 |
Mike Dickey
Service Technician
Cell Phone:
(423) 326-4409 |
Troy Smith
Service Technician
Cell Phone:
(423) 645-2528 |
Frequently Asked Questions
Here are some of the more frequent service questions that arise, with links to Tec-Notes that should help you with troubleshooting:
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Burner Tuning
If the burner on your hot oil heater is out of tune, the heater isn't operating efficiently. That means it's wasting your fuel dollars.
How much money will tuning a burner save you? How about $860 a month? If you're using a 1 million Btu/hour hot oil heater and paying $2.00/gallon for #2 fuel oil, that's a likely scenario. If you're using a larger heater, or paying more for fuel (or both) you should save even more money.
Heatec's factory-trained technicians will come to your plant and tune the burner for improved performance and efficiency. We'll use a digital combustion analyzer to make sure it's tuned properly—because an improperly tuned burner is just as bad as an out of tune burner. We service all brands of hot oil heaters.
Do you know how to tell if your burner is out of tune? If not, click HERE.
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Troubleshooting Guide
We have an extensive number of technical documents called Tec-Notes that help with operation, maintenance and troubleshooting of key heatec products. In fact, Tec-Notes comprise the operation manuals for Heatec hot oil heaters (HC and HCS series), asphalt tanks and fuel preheaters. All of these documents are available free here on our website. You can download them in pdf format for offline use or read many of them online. Additional copies of our printed and spiral-bound manuals are availble through our parts department.
Additionally, our Service Department has written a Heater Troubleshooting Guide. To download it in pdf format, click HERE.
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