THE HEATEC COMMITMENT

HEATEC IS COMMITTED to providing users of products we make with the best possible experience and satisfaction for the life of those products. To that end we provide expert assistance in choosing the product most suitable for your application.

Our experienced engineering and skilled manufacturing people design and build the product to the best of their ability using the latest technology in our industry.

We perform quality checks on the products to the maximum extent practical before our products are shipped.

We offer installation and startup service to ensure that the products will perform as intended.

Thereafter, if problems occur, we offer product support to help you fix them either by phone or by having our experienced technicians come to your facility.

When things go wrong
Despite all our efforts, things sometimes go wrong with a product you purchased from us. When this happens, you need to know the easiest and fastest way to get the product fixed.

You need to know who to call and what help you can expect. So, please read the following information carefully. It can save you time and reduce frustrations if you have a problem.

First, review your warranty
Your first step is to determine when you purchased the product and, if possible, its serial number. Then read the Heatec warranty shown in this document. Determine from the warranty if the problem is one that Heatec will fix under warranty at no charge.

You could find that it is out of warranty and that you will be expected to pay for parts and service.

When to report a problem
If you detect that something is not working right while a product is still under warranty, report the problem immediately and establish a claim. Be sure to do this even if your working schedule makes it impractical to fix the problem at that time. (Keep a record of the claim.)

Then, if you undertake to fix the problem a short time later, after your warranty has expired, you stand a better chance of getting it fixed under warranty. It depends on the management policies of the vendors affected.

You should not expect to get the benefit of a warranty if you had problems with a part while it was in warranty, but did nothing until after the warranty expired.

Parts we did not make
Parts not made by Heatec are covered by separate warranties from their manufacturers. Consequently, they are not covered under our warranty. As you would expect, the warranties and procedures for such parts will vary with the manufacturer.

Even though our warranty does not cover such parts we still have a strong interest in your satisfaction. If necessary we will intervene to help you resolve any problem you have with a non-Heatec part.

Moreover, if you have any problem during the life of Heatec products we will help you determine the cause of the problem and resolve it no matter who made the parts involved. In some circumstances we will ship you a new replacement part and assist you with any warranty coverage you are entitled to from the parts department.

Publication 7-04-138